Cancellation Policy

Cancelling your order

You may cancel your order free of charge at any time before it is dispatched. Write to b_taynova@bondart.eu or call +359 88 544 8888 with your order number. We will confirm the cancellation by email.

Anything you have already paid is refunded in full — including delivery — within 14 days, to the same card or payment method you used. See our Refund Policy.

After dispatch

Once your order has been dispatched it can no longer be cancelled, but you can still withdraw from the purchase within 14 days of receiving it and return the pieces. See our Return Policy.

Made-to-order pieces

A piece made to your own specification can be cancelled free of charge until we have started making it. After that, we will tell you whether a cancellation is still possible.

Cancellation by us

We may cancel an order if a piece is no longer available, if payment is not completed, or if a price or description was shown in clear error. We will tell you by email and refund in full anything you have paid.