Terms & Conditions

Who we are

The online shop at www.precisodesign.com ("the shop") is run by Bondart Consult Ltd. (Бондарт Консулт ООД), UIC 202003068, Sofia, Vitosha blvd. 200, section A, first floor, Bulgaria ("we", "us"). Contact: b_taynova@bondart.eu, +359 88 544 8888.

These terms apply to every order placed through the shop. By placing an order you confirm that you have read and accept them, together with our Delivery Terms, Cancellation Policy, Return Policy and Refund Policy, which form part of these terms.

The pieces

Every piece is made by hand in porcelain. Small differences in shape, size, colour and glaze from the photographs are part of how each piece is made and are not a defect. Photographs and measurements are given as accurately as we can.

Orders and the contract

You place an order by completing the checkout. We then send you an email confirming that we have received it. The contract between you and us is concluded when we confirm your order — for card payments, when the payment is approved; for orders without online payment, when we confirm the pieces, the total and how to pay by email.

If a piece turns out to be unavailable, or a price was shown in error, we will tell you and you may choose to continue or cancel; anything you have paid is refunded in full.

Prices and payment

Prices are in euro (€) and are the final price of the piece. The cost of delivery is shown separately at checkout before you pay, or, for countries without a set delivery price, is quoted to you by email before you pay.

Card payments are processed securely by myPOS. We never see or store your card details. For orders without online payment, we email you how to pay.

Delivery

Delivery options, costs and times are described in our Delivery Terms.

Cancellation, returns and refunds

You may cancel an order that has not yet been dispatched, and as a consumer you have the right to withdraw from the purchase within 14 days of receiving it, without giving a reason. Details are in our Cancellation Policy, Return Policy and Refund Policy.

Faulty or damaged pieces

You have the legal guarantee of conformity under Bulgarian law: we are responsible for any lack of conformity that appears within two years of delivery. If a piece arrives damaged or faulty, please contact us as described in our Return Policy and we will repair, replace or refund it.

Personal data

We use the details you give at checkout (name, email, phone and delivery address) only to process, deliver and support your order, and keep them as long as the law requires for our records. They are shared only with the courier delivering your order and with myPOS for card payments. You may ask us at any time to see, correct or delete your data by writing to b_taynova@bondart.eu.

Complaints and disputes

If you have a complaint, please write to us at b_taynova@bondart.eu first — we will reply as soon as we can and within 14 days. If we cannot resolve it, you may contact the Bulgarian Commission for Consumer Protection (www.kzp.bg).

These terms are governed by Bulgarian law. Nothing in them limits the rights you have as a consumer under the law of the country where you live.