Return Policy

Your right to withdraw

As a consumer you may withdraw from your purchase within 14 days of the day you (or someone you name, other than the courier) receive the pieces, without giving any reason.

To withdraw, tell us clearly before the 14 days end — by email to b_taynova@bondart.eu or by phone on +359 88 544 8888, with your order number. A short message such as "I wish to return order PR-1050" is enough. You may also use the standard withdrawal form from Annex 6 to the Bulgarian Consumer Protection Act, but you do not have to.

Sending pieces back

Please send the pieces back to Sofia, Vitosha blvd. 200, section A, first floor, Bulgaria without undue delay and no later than 14 days after telling us you are withdrawing. Porcelain is fragile: pack each piece carefully, ideally in its original packaging, so it arrives unbroken.

The cost of sending the pieces back is yours. You are responsible for any loss in value caused by handling the pieces more than needed to examine them, and for damage caused by poor packing.

Exceptions

The right of withdrawal does not apply to pieces made to your own specification or clearly personalised for you, such as a commissioned piece or one made in a size, glaze or inscription you asked for.

Damaged, faulty or wrong pieces

If a piece arrives broken, faulty or is not what you ordered, please let us know within 3 days of delivery, with a photograph of the piece and the packaging, at b_taynova@bondart.eu. We will replace it, or refund it in full, including delivery. In such cases you do not pay any cost of returning it. This does not affect your legal guarantee of conformity, which lasts two years from delivery.

Refunds for returned pieces are made as described in our Refund Policy.