Delivery Terms

Where we deliver

We deliver to the countries listed at checkout. For each country you can choose how your order is delivered — to an address, or to a courier office for collection — and the delivery price is shown before you pay.

If your country is not listed, you can still place an order: we will email you the delivery cost and how to pay before anything is charged.

How long it takes

Pieces in stock are usually packed and dispatched within 3 working days of payment (or of our confirmation, for orders paid later). Courier delivery then usually takes 1–3 working days within Bulgaria and 3–10 working days to other countries. If a piece is made to order, or the studio is closed for a holiday, we will tell you the expected time before you pay.

We will email you when your order is on its way.

Delivery cost

The delivery cost depends on the country and the delivery option you choose, and is shown at checkout and in your order confirmation. Orders outside the European Union may be subject to import duties and taxes charged by the destination country; these are paid by the recipient.

Packing and receiving

Every piece is packed by hand to travel safely. When you receive your parcel, please check it in front of the courier if you can. If a piece arrives damaged, let us know within 3 days at b_taynova@bondart.eu, with photographs, and we will replace or refund it — see our Return Policy.

The risk of loss or damage passes to you when you, or someone you name other than the courier, receive the parcel.

Questions

Write to b_taynova@bondart.eu or call +359 88 544 8888.