Refund Policy

When you get a refund

We refund your payment in full when:

• you cancel an order before it is dispatched (see our Cancellation Policy);
• you withdraw from the purchase within 14 days of receiving it and return the pieces (see our Return Policy);
• a piece arrives damaged or faulty and cannot be replaced;
• we cannot fulfil your order, for example because a piece is no longer available.

What is refunded

We refund the price of the pieces and the original delivery cost you paid. If you withdraw from only part of an order, the delivery cost is not refunded. If you chose a delivery method more expensive than our standard one, we refund only the cost of the standard delivery. The cost of sending pieces back to us is yours, unless the piece was damaged, faulty or not what you ordered.

How and when

Refunds are made within 14 days of the day we receive your cancellation or withdrawal. For a return, we may wait until we have received the pieces back, or until you show us proof that you have sent them, whichever is earlier.

We refund using the same payment method you used — card payments are returned to the same card through myPOS — unless you expressly agree to a different method. You will not pay any fee for the refund. The time it takes the money to appear on your statement depends on your bank.

Questions

Write to b_taynova@bondart.eu or call +359 88 544 8888.